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Responsible Gaming

Dhaka11 Responsible Gaming — Stay safe, stay entertained

Playing at Dhaka11 is about more than winning — it's about fun, entertainment, and peace of mind. We believe responsible play is every player's right, which is why we provide the tools and support to help you stay within healthy limits.

18+ Only
Self-Exclusion Tool
24/7 Support
Deposit Limit Controls

When gaming stops feeling fun and starts feeling like a burden, it's time to get help. Dhaka11 is always here for you.

Self-Exclusion
Take a Break Anytime
Deposit Limit
Stay in Control
Time Limit
Daily Session Control
Expert Support
Round-the-Clock Support

Our Responsible Gaming Tools

Features Dhaka11 provides to keep every player safe

Set a Deposit Limit
Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is in place, it cannot be exceeded, giving you full control over your spending.
Session Time Control
Decide in advance how long you want to play each day. When your time is up, you'll get an automatic reminder and your session will close on its own.
Self-Exclusion
If you feel like you need a break, you can suspend or permanently close your account at any time. Choose any duration from 7 days up to 5 years.
Loss Limit Feature
Set your own limit on how much you can lose before bets are no longer accepted — this helps prevent sudden large losses and reduces the stress that comes with them.
Reality Check
Pop-up notifications will appear at set intervals to remind you how long you've been playing and how much you've spent. This helps you stay aware and in control.
24/7 Support
Our support team is available 24/7 for any issue. Talk to us in Bangla — we'll listen and point you in the right direction.
Table of Contents
01

What does responsible gaming actually mean?

Responsible gaming at Dhaka11 means enjoying the experience as a form of entertainment — never seeing it as a source of income or a way to solve financial problems. We believe the game is truly enjoyable only when each player participates mindfully and within their own means.

Gaming is meant to be fun. Placing a bet on a cricket match or spinning the slots — it's all part of the entertainment. But when someone starts playing beyond their means, or can't stop, that's when it becomes a problem. Dhaka11 wants to make sure it never gets to that point.

The foundation of responsible gaming is simple — respect your limits, know yourself, and ask for help when you need it. Our platform has all the tools to help you do exactly that.

Keep in mind: Gaming is entertainment, not an investment. Never play with money you can't afford to lose.

Responsible gaming awareness among online gaming users in Bangladesh:

Aware of Responsible Gaming68%
Use deposit limits45%
Manage their session time38%
Take breaks when you need to72%
02

Signs of Problematic Gaming

Many people don't realize when their gaming is getting out of hand. Watch out for the following signs — they may apply to you or someone you know:

Warning signs — take action if you notice any of these in yourself:
  • Feeling the urge to bet more in order to chase losses
  • Repeatedly returning to gaming despite trying to stop
  • Hiding gaming activity from family or friends
  • Using essential funds (bills, rent) to gamble
  • Lying about gaming or borrowing money from others to fund it
  • Feeling restless, irritable, or anxious when not playing
  • Gaming causing problems at work, school, or in your relationships

Seeing one or two of these signs isn't necessarily cause for alarm — but it's worth paying attention. If you notice more than three, reach out to our support team or use the self-exclusion feature.

Quick self-assessment: Answer the question below —

In the past month, have you ever bet beyond your budget to try to recover money you lost?
No, never
Occasionally
Occasionally
Often
03

The Golden Rules of Safe & Responsible Gaming

To ensure responsible gaming at Dhaka11, we follow a set of core principles and encourage all our members to do the same:

Set a Budget Before You Play
Set a weekly or monthly budget for how much BDT you're willing to spend on gaming. This should be strictly "entertainment money" — not rent, food, or your children's education.
Stick to Your Time Limits
Set a daily limit on how long you play. Use Dhaka11's session timer feature. Take breaks during your sessions — get up, have some water, go for a short walk.
Don't Bet on Emotion
Never place bets when you're angry, upset, stressed, or under the influence of alcohol. Your judgment is impaired in those moments, and the risk of serious losses is much higher.
Accept Losses Gracefully
Winning isn't guaranteed on every bet — that's a normal part of gaming. If you lose, don't chase your losses immediately; it often leads to even bigger ones.
Put Real Life First
Family, work, health — these come first. If gaming starts getting in the way of those responsibilities, it's time to take a break.
There's no shame in asking for help
If you're struggling, let our support team know. Asking for help isn't a weakness — it takes real courage.
04

How to Use Dhaka11's Protection Tools

Our responsible gaming tools are easy to use. You can activate or adjust them anytime from your account settings. Here's a breakdown of each tool:

Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit. Set separate daily, weekly, or monthly limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Open Settings
Session Time Limit
Account Settings → Responsible Gaming → Time Limit. Set a maximum daily gaming time. When the limit is reached, you'll receive an automatic warning and your session will end.
Open Settings
Cool-off Period
Account Settings → Responsible Gaming → Take a Break. Choose any break duration from 24 hours to 30 days. You won't be able to log in to your account during this time.
Open Settings
Permanent Self-Exclusion
If you feel you need a long-term break from gaming, you can self-exclude for anywhere between 6 months and 5 years. Once this decision is made, it cannot be reversed before the chosen period ends.
Open Settings
Having trouble using the tools? Chat directly with our support team anytime. We'll guide you through every step — no questions asked, no judgment.
05

Minor Protection Policy

Dhaka11 is strictly a platform for users aged 18 and above. Keeping minors away from online gaming is part of our social responsibility, and we have firm measures in place to ensure this.

  • Age Verification: A national ID or other valid document is verified at registration to confirm your age.
  • KYC Process: Identity verification is required before any deposits or withdrawals.
  • Parental Controls: We recommend using parental control software to block gaming sites on shared or family devices.
  • Account Sharing Prohibited: Allowing anyone else — especially minors — to use your account is strictly prohibited.
  • Immediate Action: Any account found to belong to a minor will be closed immediately.

If you become aware that a minor is using Dhaka11, please notify our support team immediately. We will act promptly.

06

Support & Professional Advice

You don't have to face a gaming problem alone. Dhaka11's support team and specialist advisors are always here for you. Asking for help is the smartest thing you can do.

  • Live Chat: Speak directly with our responsible gaming specialist on the platform.
  • Email Support: support@dhaka11.ws — reach out confidentially with any concerns.
  • Voluntary Break: You can take a break from your account at any time.
  • Counseling Services: Where needed, we'll point you toward professional counseling services.
Keep in mind: Your identity and conversations are kept completely confidential. Asking for help means you're already on the right track.

FAQ

Frequently Asked Questions About Responsible Gaming

No — self-exclusion does not affect your account balance. Once the exclusion period ends, you can log back in and all your funds will be intact. To make a withdrawal during a self-exclusion period, please contact our support team.

Yes, your deposit limit can be increased, but it won't take effect immediately. For your protection, any request to raise your limit will only be applied after 24 hours. This delay is intentional — it's designed to protect you from decisions made in the heat of the moment. Lowering your limit, however, takes effect right away.

Self-excluding on someone else's behalf isn't possible, as this decision must be made by the account holder themselves. However, if you're concerned about a family member's gaming habits, contact our support team — we'll guide you on the right steps to take.

Log in to your account → Settings → Responsible Gaming → Reality Check. From there, choose how often you'd like to receive notifications — every 15 minutes, 30 minutes, 1 hour, or 2 hours. Each notification will show a summary of your total gaming time and spending.

The Dhaka11 support team is here to offer initial guidance and assistance. For more serious concerns, we can connect you with professional counseling services. Seeking help from a mental health specialist is highly effective for addressing gaming problems — and there's absolutely no shame in it.
🛡️

Play Safe, Play Happy

Responsible gaming at Dhaka11 is a commitment — not just in words, but in action. Use our protection tools, know your limits, and keep gaming as entertainment. Register today and start your safe gaming journey.

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By registering, you agree to our Terms & Conditions and Privacy Policy You agree. 18+ only.

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