Dhaka11 Privacy Policy — Our commitment to protecting your data

When you register and use Dhaka11's services, we collect certain personal data. This data is collected solely to provide you with a safe, seamless, and personalized experience. We never collect more information than is necessary.

We categorize the data we collect into two main types — personally identifiable information and technical information.

Dhaka11 collects your data through various methods, all of which are fully transparent and based on your consent. We believe transparency is the foundation of privacy — you will always know what data is being collected and how.

• Registration form: Information you provide directly when creating your account.
• KYC Process: Documents submitted for identity verification.
• Payment transactions: Financial data is automatically collected during deposits or withdrawals.
• Platform Usage: Activity data is automatically collected whenever you play a game, place a bet, or perform any action on the platform.
• Cookies & Tracking: Technical data is collected through cookies and similar technologies when you visit the website.
• Support Contact: Information you provide when contacting us by email or chat.

Dhaka11 never collects your data without your knowledge. If a new method of data collection becomes necessary, you will be informed in advance and your consent will be obtained.

Dhaka11 uses collected data only for specific, legitimate, and necessary purposes. We respect your privacy and never use your information beyond the purposes listed below:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Security Assurance: To prevent fraud, money laundering, and cyberattacks.
• Legal compliance: To comply with regulatory authority requirements.
• Service Improvement: Analyzing data to improve your experience.
• Contact: For important updates, transaction confirmations, and support communications.
• Promotional communications: Promotional offers and bonus information are only sent with your consent.

Dhaka11 uses industry-leading security technology to keep your data safe. Our servers and data centers undergo regular security audits.

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is fully encrypted.
• Database Encryption: All stored sensitive data is kept in encrypted form.
• Two-Factor Authentication: An additional layer of security is available for account access.
• Firewall Protection: Advanced firewalls are in place to protect against unauthorized access and cyberattacks.
• Regular Backups: Regular backups are taken to prevent data loss.

Data retention period: Your data is retained for as long as your account remains active. After account closure, certain data may be kept for up to 5 years to meet legal and regulatory obligations. After that period, data is securely deleted.

In the event of a data breach, we will notify affected members within 72 hours and take all necessary steps.

Dhaka11 never sells, rents, or trades your personal data. However, limited information may be shared in specific circumstances:

• Payment processors: Only the information necessary to process transactions is shared with payment gateways such as Mobile Pay, Nagad, and Rocket.
• Legal Authorities: Information may be disclosed to government authorities where required by court order or legal obligation.
• Fraud prevention agencies: Limited data may be shared with industry-standard third-party verification services for fraud detection and anti-money laundering purposes.
• Technology Partners: Technology providers used to operate the platform may access only the minimum data necessary to carry out their functions, and are bound by strict confidentiality agreements.

Dhaka11 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognize you.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and platform security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics cookies: To analyze website usage statistics, helping us improve our services.
• Marketing Cookies: To show personalized ads only with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

As a dhaka11 member, you have clear rights over your personal data. We fully respect these rights:

• Right to Access Your Data: You may request to know what data we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (outside of legal obligations).
• Right to restrict processing: You may request that your data be used only for specific, limited purposes.
• Right to Portability: You may request a copy of your data in a commonly used format.
• Right to object: You can object to the use of your data for marketing or profiling.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

To exercise any of these rights, please reach out to our support team. We will respond to your request within 30 days.

Dhaka11 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Age verification is in place at the point of registration.
• Age is verified through the KYC process.
• If an underage account is identified, it will be immediately suspended and all associated data will be deleted.

If you become aware that a minor has created an account on dhaka11, please notify our support team immediately.

The Dhaka11 platform may occasionally reference third-party services, such as payment providers or game developers. These external services have their own privacy policies, and Dhaka11 is not responsible for them.

We recommend reading the privacy policy of any third-party service before using it. Dhaka11 is committed to protecting your data, but how your information is handled on external platforms is governed entirely by their own privacy policies.

Dhaka11 may update this Privacy Policy from time to time. Changes may be made due to service improvements, legal requirements, or the adoption of new technologies.

• You will receive advance notice at your registered email address for any significant changes.
• The date of the latest update will always be shown at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with any changes, let us know — we take your concerns seriously.

For any questions, complaints, or data requests related to our privacy policy, please get in touch. Our dedicated privacy team is ready to assist you with any matter.

• Email: support@dhaka11.ws
• Live Chat: Available 24/7 on the platform
• Language: Support available in both Bengali and English

After submitting a data request, you will receive an initial response within 7 business days, and the full process will be completed within 30 days.