Dhaka11 Terms & Conditions — Complete Guide

The following definitions apply to key terms used throughout this document and carry the same meaning wherever they appear:

• "Platform" Refers to the Dhaka11 website (dhaka11.ws) and all associated services.
• "Member" Refers to any individual who has created an account on or is using Dhaka11.
• "Bet" Refers to participating with real money in any game or sports event.
• "Wagering" Refers to the requirement to place a specified amount of bets using bonus funds.
• "KYC" Refers to Know Your Customer — the identity verification process.

These Terms & Conditions apply to all members in Bangladesh. Although Dhaka11's Terms & Conditions are published in Bengali, the original English version shall prevail in any legal interpretation. By using the platform, you confirm that you have read and fully understood these terms.

To open an account on Dhaka11, the following conditions must be met:

• You must be 18 years of age or older. Account registration by minors is strictly prohibited.
• Each individual may register only one account. Operating multiple accounts will result in permanent closure of all associated accounts.
• Accurate and truthful information must be provided during registration. Accounts found to contain false information will be terminated.
• Your account is strictly personal. You may not allow anyone else to access or use it.
• Dhaka11 may request identity documents or proof of identity at any time for KYC verification.

Dhaka11 reserves the right to reject any application or suspend any account, particularly where fraudulent activity is suspected.

The following rules apply to deposits made on Dhaka11:

• Funds deposited must come only from your own registered payment account.
• Deposits from third-party accounts are not accepted and will be returned.
• No additional fees are charged on deposits. However, your mobile banking provider's own charges may apply.
• Dhaka11 reserves the right to temporarily suspend any unusual transaction for investigation.

The following conditions apply when withdrawing winnings from Dhaka11:

• Your account must be fully verified (KYC) before any withdrawal can be processed.
• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 15–30 minutes. Additional time may be required if verification is needed.
• Winnings from bonus funds are subject to applicable wagering requirements before withdrawal.
• If money laundering or fraud is suspected, withdrawals will be put on hold pending investigation.

Please make sure you fully understand the following conditions before taking advantage of any Dhaka11 bonus or promotion:

• Each bonus carries its own wagering requirement, typically ranging from 10x to 30x the bonus amount.
• The welcome bonus is available to new members only, once, on their first deposit.
• Wagering must be completed within the specified time limit after claiming a bonus. If the deadline passes, the bonus will be forfeited.
• Using the same bonus more than once or abusing the bonus system will result in account suspension.
• Dhaka11 reserves the right to modify or cancel any bonus offer at any time.
• To qualify for the referral bonus, the referred person must be a valid registered member and complete their first deposit.

For the latest information on bonuses, visit our Promotions Visit this page regularly. Reading the specific terms before claiming any bonus is mandatory.

The following general rules apply to all betting activity on Dhaka11:

• Once a bet is confirmed, it cannot be cancelled or changed.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• Dhaka11 reserves the right to void any bet placed at abnormal or unreasonable odds due to a technical error.
• Odds in live betting change continuously. The odds in effect at the time your bet is confirmed are final.
• Match fixing or placing bets using insider information is strictly prohibited.
• Maximum winning limits are determined by the game and market.

Separate detailed rules apply to Sports Betting, casino games, and other categories, which can be found on the relevant game pages.

The following activities are strictly prohibited on the Dhaka11 platform:

• Multiple Accounts: Operating multiple accounts under a single identity.
• Bonus Abuse: Providing false information or using deceptive tactics to claim bonus benefits.
• Fraud: Attempting to influence game or betting outcomes through software, bots, or any other automated means.
• Money Laundering: Using the platform for money laundering purposes.
• Account Sale: Selling or transferring your account to another person.
• Hacking Attempts: Attempting to breach or circumvent the platform's security measures.
• Underage Access: Allowing anyone under the age of 18 to create or use an account.

Dhaka11 may suspend or permanently close an account without prior notice in the following circumstances:

• If any part of the Terms & Conditions is violated.
• Providing false or misleading information.
• If KYC verification is not completed or the required documents are not submitted.
• If the account has been inactive for an extended period (more than 12 months).
• Where a member has requested self-exclusion.

You may also request account closure at any time by contacting our support team. You will be given the opportunity to withdraw your verified balance before the account is closed, unless the closure is due to fraudulent activity.

Dhaka11 treats the protection of your personal data as a top priority. We are committed to how your information is collected, used, and kept secure.

• Information provided at registration is used solely for account management and verification purposes.
• Your information is never sold or shared with any third party.
• Information may be disclosed to government authorities when required by legal obligation.
• All data is protected by SSL encryption.

For more details about our privacy practices, please refer to our Privacy Policy Read the page.

Dhaka11 accepts no liability for the following:

• Losses resulting from internet disconnection or technical issues.
• Delays or errors caused by third-party payment providers.
• Losses resulting from a member's own negligence or failure to comply with the Terms & Conditions.
• Losses resulting from normal market fluctuations.
• If account credentials are compromised due to the member's own negligence.

Dhaka11's total liability shall in no event exceed the actual balance held in the member's account.

Dhaka11 reserves the right to modify, add to, or cancel these terms and conditions at any time. In the event of any significant changes:

• Members will be notified via email or an in-platform notice at least 7 days before any changes take effect.
• Continued use of the platform after updated Terms & Conditions take effect constitutes your acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.

The latest Terms & Conditions are always available on this page. Check back regularly to stay up to date.

For any questions, complaints, or disputes, please contact the Dhaka11 support team. We take all complaints seriously and work to resolve them as promptly as possible.

• Email: support@dhaka11.ws
• Live Chat: Available directly on the platform, 24/7
• Language: Support is available in both Bengali and English

An initial response will be provided within 24 hours of a complaint being submitted. Complex issues may take up to 7 business days to resolve. Dhaka11's decision in any dispute is considered final.